If you still don't see the dial pad, check if there's a provisioning error by using the following command: Get-CsOnlineUser -Identity $user|Select UserValidationErrors If you recently updated any of the above criteria, you may need to wait a few hours for the client to receive the new settings. You may need to restart the Teams client after making any of these configuration changes. The output should look like: Identity : Global To get the TeamsCallingPolicy for a user and to check that AllowPrivateCalling is set to true, use the following command: if (($p=Get-CsUserPolicyAssignment -Identity $user -PolicyType TeamsCallingPolicy) -eq $null) By default, users inherit the global policy, which has AllowPrivateCallingPolicy set to true by default. ![]() The user's effective TeamsCallingPolicy must have AllowPrivateCalling set to true. The output should be similar to: RegistrarPool HostingProvider To ensure the user is homed online and not in Skype for Business on premises, the RegistrarPool must not be null and the HostingProvider must contain a value that starts with "sipfed.online." To check the values, use the following command: Get-CsOnlineUser -Identity $user|Select RegistrarPool, HostingProvider User is homed online and not in Skype for Business on premises The output should look like: EnterpriseVoiceEnabled To check if the user has Enterprise Voice enabled, use the following command: Get-CsOnlineUser -Identity $user|Select EnterpriseVoiceEnabled The output should have a non-null value, for example: OnlineVoiceRoutingPolicy To check the attribute, use the following command: Get-CsOnlineUser -Identity $user|Select OnlineVoiceRoutingPolicy ![]() If the user is enabled for Direct Routing, the user must be assigned a non-null value for OnlineVoiceRoutingPolicy. The output should have a non-null value, for example: TeamsCarrierEmergenc圜allRoutingPolicy To check the attribute, use the following command: Get-CsOnlineUser -Identity $user|Select TeamsCarrierEmergenc圜allRoutingPolicy If the user is enabled for Operator Connect, the user must have a non-null value for TeamsCarrierEmergenc圜allRoutingPolicy. To check the attributes, use the following command: (Get-CsOnlineUser -Identity $user).AssignedPlanĠ7-02-2020 12:28:48 MCOPSTN2 Enabled MicrosoftCommunicationsOnline/NOAM-4A-S7 5a10155d-f5c1-411a-a8ec. All are acceptable-as long as the Capability starts with MCOPSTN. You might see MCOPSTN1, MCOPSTN2, and so on. If the user has Microsoft Calling Plan, make sure that the CapabilityStatus attribute is set to Enabled, and that the Capability is set to MCOPSTN. User has Microsoft Calling Plan, Operator Connect OR is enabled for Direct Routing You only need to check the CapabilityStatus and the Capability attributes: AssignedTimestamp Capability CapabilityStatus ServiceInstance ServicePlanIdĠ7-02-2020 12:28:48 MCOEV Enabled MicrosoftCommunicationsOnline/NOAM-4A-S7 4828c8ec-dc2e-4779-b502-.Ġ7-02-2020 12:28:48 Teams Enabled TeamspaceAPI/NA001 57ff2da0-773e-42df-b2af. To check that the attributes are set correctly, use the following command: (Get-CsOnlineUser -Identity $user).AssignedPlan All are acceptable-as long as the Capability starts with MCOEV. Make sure that the assigned plan for the user shows the CapabilityStatus attribute set to Enabled and the Capability set to MCOEV (Phone System license). User has an enabled Phone System ("MCOEV") license Examples assume $user is either the UPN or sip address of the user. In most cases, you need to look at various properties in the output of the Get-CsOnlineUser cmdlet. The following sections describe how to use PowerShell to check the criteria. User is homed online and not in Skype for Business on premises.User has Microsoft Calling Plan, Operator Connect, or is enabled for Direct Routing. ![]()
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